We ship our products via Amazon Multi-Channel Fulfillment (MCF) throughout the United States to offer you the lowest shipping costs and quickest delivery time available. We have 3 shipping options available: Standard (3-5 business days), Expedited (2 business days), and Priority (1 business day). 

All orders are shipped within 1 to 2 business days after the order was placed. All orders have an up-front delivery promise that is displayed before an order is placed.

Our Standard shipping option has a fee of $10.81, our Expedited shipping option has a fee of $13.06, and our Priority shipping option has a fee of $22.09.

Return & Refund Policy

If you would like a refund for an undamaged or damaged product (including incorrect products), please visit our Contact page and fill out the contact form. Refund requests must be submitted within 30 days of receiving your shipment in most cases.

In your message, please include your name, email address, Shopify order number, the name(s) of the product(s) for which you are requesting a refund, and the reason for your request.

After receiving your refund request, we will contact you via the email address provided in the Shopify contact form. We may ask for proof of your Shopify order (such as a screenshot) that includes your name and address, as well as images of the product(s) purchased and/or received, shipping box(es), and shipping label(s).

We will notify you once we’ve reviewed your request and let you know if the refund is approved. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

For damaged products, please provide an image of the entire product, including the damage(s).

For incorrect products, please provide an image of the incorrectly received product showing the product ID or barcode sticker. If available, include images of the model number and serial number.

For missing products (e.g., you received a shipment without the product inside), please provide images of the empty product packaging, images of all products received, and all product ID or barcode stickers.

For more information contact a member of our customer service team at info@ginastable.com.